How to Solve Proton Mail Not Sending Issues?

My Geek Score: Proton Mail is a highly secure and privacy-focused email service, but users sometimes face issues with sending emails. If you’re encountering this problem, don’t worry. This guide will help you troubleshoot and resolve the issue quickly.

Common Causes of Proton Mail Not Sending Emails

Understanding the root of the problem is the first step. Below are some common reasons why Proton Mail might fail to send emails:

1. Poor Internet Connection

A weak or unstable internet connection can disrupt email sending. Check your connectivity to ensure it’s working correctly.

2. Incorrect Email Settings

Misconfigured outgoing server settings may prevent email delivery. Always verify that your SMTP configuration matches Proton Mail’s requirements.

3. Exceeding Storage Limits

Proton Mail has a storage limit based on your subscription plan. If you’ve exceeded this limit, sending emails may be restricted.

4. Account Blocked or Restricted

Suspicious activities may lead to temporary account restrictions. Check your account status for any alerts or warnings.

Steps to Fix Proton Mail Not Sending Emails

Check Your Internet Connection

Ensure your device is connected to a stable network. Restart your router or switch to a different network if the issue persists.

Verify SMTP Settings

SMTP settings are crucial for sending emails. Follow these steps to ensure everything is correctly configured:

1. Open your Proton Mail account settings.
2. Navigate to the SMTP settings section.
3. Confirm that the server name, port, and encryption method are accurate.

Clear Browser Cache and Cookies

A cluttered browser cache can interfere with email functionality. Clear your browser’s cache and cookies by following these steps:

1. Go to your browser’s settings.
2. Find the “Clear Browsing Data” option.
3. Select “Cache” and “Cookies” and confirm.

Update Proton Mail Application

Using an outdated ProtonMail app may cause compatibility issues. Check for updates and install the latest version to resolve potential bugs.

Ensure You Haven’t Reached the Storage Limit

If your account has reached its storage capacity, delete unnecessary emails or upgrade your plan for more storage.

Check for Account Restrictions

Visit the Proton Mail support page to see if there are any account restrictions. Follow the steps provided to lift any imposed limits.

Contact Proton Mail Support

If none of the above solutions work, it’s time to reach out to Proton Mail support. Here’s how:

1. Log in to your Proton Mail account.
2. Navigate to the support section.
3. Submit a ticket describing your issue in detail.

Proton Mail Support Contact Details

• Visit the Proton Mail Support Page.
• Use their online help form for assistance.

Preventive Tips for Proton Mail Users

Avoid encountering this issue again by following these best practices:

• Regularly update your app or browser.
• Keep your account secure with two-factor authentication.
• Periodically check your email settings.

Conclusion

Troubleshooting Proton Mail not sending emails issues is straightforward if you follow the steps outlined above. With a stable internet connection, correct settings, and timely app updates, you can ensure smooth email communication. If needed, Proton Mail support is always there to help.